Privacy Policy
This Privacy Policy explains how Social Scraper (“we”, “us”) collects, uses, shares, and protects information when you use our website and the Social Scraper service (the “Service”). By using the Service, you agree to this Policy.
1 Information We Collect
Account information. When you authorize the Service through our sign-in (OAuth), we receive a unique account identifier and your email address.
Usage information. We collect technical data needed to operate and secure the Service, such as IP address, request timestamps, the tools called, request volume, and error logs.
Website data. When you visit our website we may collect standard log data and use cookies and similar technologies (see Section 4).
2 How We Use Your Information
- to provide, operate, and maintain the Service and your account;
- to process subscriptions and renewals;
- to enforce request allowances and prevent abuse or fraud;
- to respond to support requests and communicate service-related notices;
- to improve reliability, performance, and features;
- to comply with legal obligations and enforce our Terms of Service.
3 Sharing of Information
We do not sell or rent your personal information. We share information only:
- with service providers that help us run the Service (for example, hosting and analytics), bound by confidentiality obligations;
- when required by law, regulation, legal process, or a valid government request;
- to detect, prevent, or address fraud, security, or technical issues;
- in connection with a merger, acquisition, or sale of assets, subject to this Policy.
4 Cookies & Tracking Technologies
Our website uses cookies and similar technologies to keep you signed in, remember preferences, and understand usage. Strictly necessary cookies are required for the site to function; other cookies are used only where permitted. You can control cookies through your browser settings, and where required by law we will ask for your consent before setting non-essential cookies.
5 International Data Transfers
We may process and store information in countries other than the one in which you live. Where we transfer personal data internationally, we take steps to ensure an appropriate level of protection consistent with applicable law.
6 Data Retention
We retain personal information only for as long as necessary to provide the Service, to comply with legal, tax, and accounting obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we delete or anonymize it.
7 Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, or misuse, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8 Your Rights
Depending on your location (including under the GDPR and CCPA/CPRA), you may have the right to:
- access, correct, or delete your personal information;
- restrict or object to certain processing;
- request a portable copy of your data;
- withdraw consent where processing is based on consent;
- opt out of the “sale” or “sharing” of personal information — note that we do not sell personal information.
To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with your local data-protection authority.
9 Children’s Privacy
The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.
10 Third-Party Links
The Service and website may reference or link to third-party sites and platforms that we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices.
11 Changes to This Policy
We may update this Policy from time to time. Material changes will be reflected by updating the effective date above and, where appropriate, by additional notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
12 Contact
For any questions or requests regarding this Policy or your personal information, contact us at [email protected].